AI that answers your visitors —
and picks up the phone.
VELA builds custom AI chatbots and voice agents — trained on your own content and tuned to your brand's voice. The “Ask VELA” launcher on our homepage is exactly this: a studio-built chatbot, answering questions live.
An assistant that knows your business.
A chat widget on your site that answers visitors instantly — in your brand's voice, grounded only in what you've actually published. It captures the lead and books the call, so fewer enquiries go cold. Here's everything we can build into yours.
Trained on your content
Reads your site, docs, FAQs and pricing so every answer comes from what you've actually published.
Grounded answers
Answers only from your published content — and says when it doesn't know, rather than guessing.
Contact details masked
Masks email, phone, card and ID numbers before AI processing, so they never reach the model.
Your brand voice & tone
Tuned to sound like you — warm, formal, playful or precise — not a generic assistant.
Custom widget UI
Colours, position, greeting and suggested questions styled to sit inside your site seamlessly.
Lead capture & booking CTAs
Turns a conversation into an enquiry or a booked call — the right prompt at the right moment.
Answers from your database
Chat-to-SQL: ask about stock, orders or availability and it queries your data for a live answer.
Multi-language
Detects your visitor's language and replies in it, switching seamlessly mid-conversation.
Human handoff
Escalates to your team — with the full thread — the instant a person is the better answer.
Conversation analytics
See what visitors ask, where they drop off, and which questions turn into leads.
See it live. The “Ask VELA” launcher on our homepage is one of these chatbots — answering questions about the studio in real time.
Vera picks up when you can't.
A voice agent that answers your phone in a natural voice — books appointments straight to your calendar, answers questions from your knowledge base, and hands off to a human when it matters. Your front desk, always open. Here's what we can build Vera to do.
Custom voice & persona
Choose her voice, pace and personality so she's an extension of your brand — not a robot.
Around-the-clock answering
Answers calls around the clock — after hours, weekends, and while you're with a client.
Inbound & outbound calls
Fields incoming calls and can place outbound ones: reminders, confirmations, follow-ups.
Books to your calendar
Checks availability and writes the appointment into your calendar, live on the call.
Answers from your knowledge base
Trained on your services, pricing and policies to answer real questions from what you've published.
Custom greeting & script
Your opening line, your flow, your rules for what she says and how she handles each ask.
Transcripts & summaries
Every call captured as a transcript plus a short summary, sent straight to you.
Multi-language
Greets and converses in multiple languages for callers who'd rather use their own.
Calendar & CRM integrations
Connects to your calendar and CRM so bookings and contacts land where you work.
Routing & human escalation
Warm-transfers, or takes a message, the moment a caller needs a real person.
Prefer to hear her? The “Ask VELA” launcher on our homepage can connect you straight to Vera.
Capabilities we build — not toggles you flip.
Everything above is bespoke, not a settings page. We train it on your content, tune the voice and guardrails to your brand, wire it into your calendar, CRM and database, and keep improving it after launch — so you get exactly the assistant your business needs.
Train
We feed it your real content — site, docs, pricing, policies — so its answers come from what you've published.
Tune
Voice, persona, guardrails and integrations shaped to your brand and wired into your systems.
Ship & watch
Embedded on your site or your line, then monitored and refined on real conversations.
Let's build your AI front desk.
Tell us about your business — the chatbot, Vera on the phone, or both. We'll reply within one business day, often with a quick concept. No obligation.