The short version
| Rule | |
|---|---|
| Website deposit | 50% to start. Non-refundable once work has begun. |
| Balance | Due before handover. Domain, code and hosting transfer to you on final payment. |
| Revisions | Two rounds included. Further changes are quoted as change orders. |
| After delivery | No refunds once the site has been handed over. |
| AI assistant | Month-to-month. Cancel anytime; service ends at the end of the paid period. No partial-month refunds. |
Website builds
Deposit
A build starts when we receive the 50% deposit. It reserves your slot and pays for the design and concept work that happens first, so it is non-refundable once we have started. If you cancel before we have started any work, we refund the deposit in full. If we have to cancel for reasons on our side, we refund the part of the deposit not yet earned by work performed.
Balance and handover
The remaining 50%, plus any agreed change orders, is due before handover. You see the finished site on a preview link first. On final payment we transfer the domain, the code and the hosting account to you and the site goes live.
Revisions
Two revision rounds are included in every build. Changes beyond them, or outside the quoted scope, are billed as change orders agreed in writing beforehand — never as a surprise on the final invoice.
After delivery
Once the site has been handed over there are no refunds. Defects in our own work reported within 30 days of handover are fixed at no charge.
AI assistant subscription
- The subscription is month-to-month, billed in advance. There is no minimum term and no cancellation fee.
- Cancel anytime by emailing support@byvela.online from the address on your account. We confirm within two business days.
- The assistant keeps running until the end of the period you have paid for, then stops. The unused part of a month is not refunded.
- Setup work included in the first month is not refundable separately.
- If the service is down for a sustained period because of us, we credit the affected days against your next invoice — ask us and we will work it out with you.
How to request a refund or cancel
- Email support@byvela.online (or WhatsApp +91 9347118687) with your name, business name and the invoice number, and tell us what you would like to happen.
- We reply within five business days with a decision under this policy.
- Approved refunds are sent to the original payment method within 14 days of approval. Banks and payment providers can take a further 5–10 business days to show the credit, and any currency-conversion difference or bank charge is outside our control.
Disputes and governing law
If you think we have applied this policy wrongly, tell us — we would rather fix it than argue. This policy is part of our Terms of Service, governed by the laws of India with the courts of Hyderabad, Telangana having jurisdiction, without prejudice to any consumer rights you hold under the mandatory law of your own country.
Contact
VELA, operated by Manne Sravan Kumar · Hyderabad, Telangana, India · support@byvela.online. See also the Privacy Policy and Cookie Policy.