Who we are
VELA is a trading name operated by Manne Sravan Kumar (sole proprietor), Hyderabad, Telangana, India. For the purposes of data-protection law, Manne Sravan Kumar is the controller of the personal data described here (the “data fiduciary” under India’s Digital Personal Data Protection Act).
The business is not yet registered as a company; there is no GST or company registration number to show. Registration details will be added to this page when available.
Contact: support@byvela.online · WhatsApp +91 9347118687.
What we collect, channel by channel
We only collect what each channel needs to work. Here is every place on byvela.online where personal data can reach us, what is collected, and where it goes.
Contact and lead forms (/start, the industry pages)
Your name, email, business or brand name, industry, and — optionally — your current website and a line about what you want the site to feel like. A few pages may also ask for a phone number. The form is relayed by Web3Forms (a form-to-email service, USA) to our inbox. We do not keep a separate database of submissions; the email is the record. Submitting a form requires ticking the consent box beneath it.
“Ask VELA” chat
Anything you type into the Ask VELA chat is sent to our backend at api.byvela.online, which retrieves relevant passages from our published content and asks Google Gemini (Google LLC, USA) to write the answer. Before any message reaches the AI model, email addresses, phone numbers, card numbers and ID numbers are masked. The masked question, the answer and the sources used are stored in Supabase (hosted in Singapore) for up to 90 days so we can check answer quality and fix mistakes, then deleted.
Please do not type anything sensitive into the chat (health, financial or identity details). Names, company names and free-text context you include are not masked and will be processed as part of your message.
Vera voice calls (the “Talk to Vera” button and our phone line)
Vera is an AI voice agent. When you start a web call, your microphone audio is streamed through Vapi and Daily.co (USA), which use speech-recognition, language-model and text-to-speech providers to run the conversation. If you call the phone line, we also receive your caller number. Calls are recorded and transcribed so Vera can answer and, if you ask, book an appointment; a transcript and summary are delivered to us by email. We keep transcripts only as long as needed to handle your enquiry, then delete them. You are told this before a web call starts, and Vera says so at the start of a phone call.
Bookings (/book)
The scheduler on /book is provided by Cal.com (USA). The name, email, chosen time and any notes you enter are collected by Cal.com under Cal.com’s privacy policy and shared with us to hold the meeting; the calendar invite is created in our Google Calendar and the call runs on Google Meet.
Email, WhatsApp and Instagram
If you write to us directly, we keep the conversation and your contact details for as long as we are in touch. WhatsApp and Instagram process messages under their own policies.
Hosting, security and analytics
The site is served by Cloudflare (global edge network). Like any web server, Cloudflare processes your IP address, browser details and the pages requested to deliver the site and protect it from abuse; these logs are short-lived. We use Cloudflare Web Analytics, which is cookieless: it counts page views and performance in aggregate and does not use cookies, fingerprinting or personal identifiers.
Concept demo pages
Some concept demos on this site embed a Google Maps map. When such a map loads, Google may receive your IP address and set its own cookies under Google’s privacy policy. Forms on demo pages are marked as demos; where one does send a message, it is sent to VELA, not to the fictional brand shown.
Why we use it and our lawful bases
| What we do | Data involved | Lawful basis |
|---|---|---|
| Reply to your enquiry, prepare a quote or a concept | Form fields, emails, messages | Consent (the form checkbox) and steps taken before a contract |
| Deliver a project or an AI-assistant subscription | Contact details, project content, invoices | Performance of a contract |
| Answer questions through the Ask VELA chat | Your chat messages (masked before the AI sees them) | Consent — you choose to use the chat |
| Run Vera voice calls, record and transcribe them, book appointments | Voice audio, transcripts, caller number, booking details | Consent — shown before a web call and spoken at the start of a phone call |
| Keep the site secure and fast; count visits in aggregate | IP address, request logs, cookieless analytics | Legitimate interests (security, performance) |
| Improve the assistant’s answers and fix mistakes | Stored chat turns (masked), transcripts | Legitimate interests, for a limited retention period |
| Keep accounting and tax records | Invoices, payment records | Legal obligation |
We do not use your data for advertising, and we do not run advertising or cross-site tracking on this site.
How long we keep it
| Data | Kept for |
|---|---|
| Leads and enquiries (forms, email, WhatsApp) | Up to 180 days from your last message, unless we start working together — then for the length of the engagement plus the period accounting law requires for invoices. |
| Ask VELA chat conversations | Up to 90 days, then deleted. |
| Vera call recordings, transcripts and summaries | Only as long as needed to handle your enquiry or booking, then deleted. |
| Bookings | Per Cal.com’s retention; the calendar event stays in our calendar. |
| Server and security logs | Short-lived, per Cloudflare’s standard log retention. |
| Project files and client records | For the duration of the project and any care plan, then archived only as far as legal and accounting duties require. |
International transfers
We are based in India. Some of the providers above process data in Singapore and the United States, so personal data you give us may be transferred outside your country. Where the GDPR or UK GDPR applies, we rely on the providers’ data-processing terms, which incorporate the European Commission’s standard contractual clauses (and the UK addendum) as the transfer safeguard. Email us for details of the safeguards in place for a specific provider.
Your rights
Wherever you are, you can ask us to:
- access the personal data we hold about you and receive a copy;
- correct anything inaccurate or incomplete;
- delete your data (we will, unless we have to keep it for legal or accounting reasons);
- object to, or ask us to restrict, processing based on legitimate interests;
- port data you gave us to another provider in a common format;
- withdraw consent at any time — for example, stop using the chat or ask us to delete a transcript. Withdrawal does not affect processing that already happened.
To exercise any of these, email support@byvela.online. We will reply within one month. We may ask you to confirm your identity so we do not release data to the wrong person.
If you are in the EU/EEA or the UK, you also have the right to complain to your local data-protection authority (in the UK, the Information Commissioner’s Office). We would appreciate the chance to resolve any concern first.
India — grievance officer
Under the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, our grievance officer is Manne Sravan Kumar, reachable at support@byvela.online. Grievances are acknowledged promptly and resolved within the period the law prescribes.
Children
This site and our services are for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children; if you believe a child has given us data, email us and we will delete it.
How we protect it
The site is served over HTTPS with security headers, hosted behind Cloudflare. Chat messages are masked before they reach the AI model and stored with a retention limit. Access to our inbox, calendar and the assistant backend is limited to the operator and protected with two-factor authentication where the provider supports it. Each provider above runs its own security programme. No method of transmission or storage is completely secure, so we cannot promise absolute security — but we will tell you and the relevant authority without undue delay if a breach affects your data.
A note on the AI on this site
The Ask VELA chat and Vera are AI systems, and both say so. Their answers are generated from our published content and can be wrong or incomplete; they are not professional advice and do not form a contract. A quote, a timeline or a price is only binding when we confirm it in writing. You can always reach a person: email us, message us on WhatsApp, or book a call.
Changes to this policy
We will update this page when our practices or providers change, and update the “last updated” date at the top. For material changes affecting people we are in contact with, we will also email you.
Contact
VELA, operated by Manne Sravan Kumar · Hyderabad, Telangana, India · support@byvela.online · WhatsApp +91 9347118687. See also our Terms of Service, Cookie Policy and Refund & Cancellation Policy.