Terms of Service

These terms apply to byvela.online and to any work you buy from VELA, a trading name operated by Manne Sravan Kumar (sole proprietor), Hyderabad, Telangana, India (“VELA”, “we”, “us”). The business is not yet registered; registration details will be added here when available. “You” means the visitor using this site or the client buying our services.

By using the site you accept the parts of these terms that concern the site (acceptable use, the AI disclaimer, liability, governing law). By paying a deposit or a first subscription invoice you accept these terms in full together with your written quote. If a quote and these terms conflict, the quote wins for that project.

• Websites — a one-time custom build: design, animation, development, integrations agreed in the quote, and launch on your domain.
• AI assistants — a monthly subscription for an AI chat widget on your site and/or Vera, an AI voice receptionist, including setup, hosting and monitoring.
• Care plans and change orders — optional ongoing maintenance, and additional work beyond the quoted scope, each priced separately in writing.

The “free 60-second concept” is a short recorded walkthrough of a concept for your brand, offered at our discretion, with no obligation on either side. It is a preview, not a deliverable, and stays our property unless you commission the project.

Prices on this site are starting (“from”) prices in US dollars: websites from USD $800 one-time; AI assistants USD $199 per month, which includes 500 call minutes a month. Call minutes beyond the included allowance are billed at USD $0.30 per minute, and higher-volume plans are available. Your final price is set in a written quote that scales with pages, animation and 3D, integrations and call/chat volume.

All prices are exclusive of taxes. Any VAT, GST, sales tax, withholding tax or bank and payment-processor charges that apply in your country are payable by you in addition, so that we receive the quoted amount in full. A quote is valid for the period stated on it; if none is stated, 14 days.

• Deposit: a website build starts when we receive a 50% deposit. The deposit reserves your slot and funds the design work, and is non-refundable once work has begun (see the Refund & Cancellation Policy).
• Balance: the remaining 50% (plus any agreed change orders) is due before handover. We show you the finished site on a preview link first.
• Handover: on receipt of the final payment we transfer the domain, the code and the hosting account to you, and the site goes live on your domain. Until then it remains on our preview infrastructure.
• Subscriptions are billed monthly in advance from the go-live date.
• If a payment is late by more than 14 days we may pause the work, or suspend an AI assistant, until it is settled.

Every website build includes two revision rounds: two consolidated sets of feedback on the design and build, within the quoted scope. Minor pre-launch corrections (typos, broken links, obvious bugs) do not count as a round.

Changes beyond those two rounds, new pages or features, and changes to the agreed scope are billed as change orders — quoted and agreed in writing before we do them.

• Content (text, images, logos, video) and access to any accounts we need, in reasonable time.
• Timely feedback — our turnaround estimates assume replies within a couple of business days.
• Confirmation that you own or are licensed to use everything you give us, and that it is accurate and lawful.
• For AI assistants: accurate business information to train on, and telling your own customers that they are talking to an AI where your local law requires it (we build the disclosure in by default).

• The subscription is month-to-month. There is no minimum term.
• You can cancel anytime by emailing support@byvela.online. Service continues to the end of the paid period and then stops; there are no partial-month refunds.
• The monthly fee covers the chat and voice volume stated in your quote. Sustained use well above it, or third-party telephony charges for calls outside the included allowance, will be quoted before we bill them.
• We may suspend or end the service for non-payment, abuse or use that breaks the law or a provider’s terms, after telling you.
• On cancellation we export your transcripts and lead data on request, then delete them within 30 days.

You own the delivered website on final payment — the design, the code we wrote for it, and the content you supplied — together with the domain and hosting account we set up in your name. Until final payment, all of it remains ours.

Excluded from the transfer are third-party assets and tools (fonts, stock imagery, 3D models, open-source libraries, hosting platforms, booking and AI providers), which you use under their own licences, and our pre-existing tools, templates and know-how, which we license to you for use in your site. The AI assistant is a service, not a deliverable: you own your content and data; we retain the assistant software.

Portfolio: we may show the finished work — on this site, in proposals and on social media — as an example of our work, unless you opt out in writing at any time. We never publish your private data or unreleased material.

Sites and assistants rely on third-party services — domain registrars, hosting, booking tools, payment providers, Cal.com, Fresha, Vapi, Google, Cloudflare and others named in your quote. Their availability, pricing and terms are outside our control. Renewals are yours: domain registration, hosting, and any subscriptions in your name are paid by you after handover, and we will tell you what they are before you commit.

AI assistants generate answers from the content they are given. They can be inaccurate, incomplete or out of date, and they do not give legal, medical, financial or other professional advice. You are responsible for reviewing the content the assistant is trained on, the greeting and guardrails you approve, and for checking that its answers suit your business. Bookings and quotes an assistant makes on your behalf should be confirmed by you.

Where an assistant records or transcribes calls, you are responsible for any consent your customers must give under your local law; Vera announces that she is an AI and that calls are recorded, and this announcement may not be removed.

We build sites with sound SEO foundations and assistants designed to capture leads, but we do not and cannot guarantee search rankings, traffic, enquiries, bookings, sales or any other business result. Turnaround estimates such as “typically 48–72 hours” are targets, not promises, and depend on your content and feedback arriving on time; the date that matters is the one in your quote.

We will perform our services with reasonable skill and care and fix defects in our own work that you report within 30 days of handover at no charge. Beyond that, the services and this site are provided “as is”.

To the fullest extent the law allows, our total liability to you for any claim arising out of our services or this site is capped at the fees you paid us in the three months before the claim, and we are not liable for indirect or consequential loss — lost profit, revenue, data, goodwill or business interruption — however it arises. Nothing in these terms excludes liability that cannot be excluded by law, such as for fraud or for death or personal injury caused by negligence.

• Do not use the site, the chat or Vera to send unlawful, abusive, defamatory or infringing content.
• Do not attempt to probe, overload, scrape or interfere with the site, the assistant backend or the voice line.
• Do not impersonate VELA, use our name or work to mislead others, or submit forms on someone else’s behalf without permission.
• Do not ask us to build anything unlawful, deceptive or harmful; we may decline or stop such work.

Either party may end a website project before handover by written notice. If you end it once work has begun, the deposit is retained and work completed beyond it is invoiced at the quoted rate (if you end it before any work has started, the deposit is refunded in full, as set out in the Refund Policy); if we end it for reasons on our side, we refund the part of the deposit not yet earned by work performed. Subscriptions end as described in section 7. Sections on ownership, liability, acceptable use and governing law survive termination.

These terms are governed by the laws of India. The courts of Hyderabad, Telangana have exclusive jurisdiction over any dispute, without prejudice to any consumer rights you have under the mandatory law of your own country. We will always try to resolve a disagreement by talking first — email us before anything else.

Not legal advice for you: these terms describe our arrangement with clients. If you need certainty for your own business, take independent advice.

We may update these terms; the version in force is the one published here on the date you accept a quote or pay an invoice, and the date at the top shows the last change. Questions: support@byvela.online · WhatsApp +91 9347118687. See also the Privacy Policy, Cookie Policy and Refund & Cancellation Policy.